Hotel Policies

Avana Retreat rooms are strictly non-smoking. There will be a cleaning fee of 3,000,000VND per incidence of smoking. For our guest’s comfort, there are designated outdoor smoking areas available at the retreat. Please ask our staff for assistance.

No loud noise devices are allowed at the Retreat due to privacy concerns because they will create noise and disturb the other guests. Any violation is subject to a fine of 3,000,000 VND.

No drones and unmanned aerial systems are allowed due to safety and privacy concerns. Any violation is subject to a fine of 3,000,000 VND.

Children & Families

Yes, we have a kid’s club that is located near the Green Chili Restaurant. The club offers safe and creative activities that can delight your child and give you a much-needed break. Please note that children under 4 must be accompanied by an adult. 

We have a baby cot that can be placed in your room for a child under 2yrs, and an additional bed for children from 2yrs and older. The choice of parents' bed means that you share a bed with a child under 11yrs, i.e. co-sleeping.

Please note that the room rate includes accommodation for 2 adults and 1 child under 6 years old. Extra persons and/or children above the age of 6 are subject to surcharges. Please contact our customer service department for specific pricing information.

We have Avana Chicken Farm where your children can visit and collect eggs for their breakfast. We also have duck and fish ponds where they can come feed the duck and the fish. A four-season swimming pool with life jackets allows your children to swim even in winter. 

If your children want to learn about local life, we have a Stilt House Museum that displays collections of minority ethnic groups in Mai Chau. A fishing pond is just next to the museum is another nice place if they want to challenge their fishing skills.

Food & Drink

Simply use Avana Retreat App in the Ipad that we supply in your room to book the service, or email or dial 0218 3819 868 and we will be happy to assist you.

We always try to do our best to accommodate our guests' needs and food preferences. Please do let us know about any specific requirements before you arrive so that we can do our best to meet your needs.

Every bungalow, suite, and villa is equipped with a coffee maker and complimentary coffee capsules for guests to make and enjoy in the comfort of their room. 

Hotel Facilities

Yes, Avana has four swimming pools – the main pool for guests is located at the Cloud Pool Bar. Three villas have their own private pool. All pools are heated in the cold weather.

Yes. We offer free parking space for Avana’s guests.

Check-in / Check-out

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

Avana Retreat requires an incidental deposit that may be settled through cash or credit card upon check-in. It is fully refundable upon check-out, if not used. If you are using a credit card, kindly note that the transaction might take up to 3–5 business days.

Requests for early check-in and late check-out are honored but subject to availability.

Services & Activities

A private dinner by a beautiful waterfall, amidst nature, might be a gift that will make your spouse happy. The waterfall will be blocked from other guests for your privacy. A table is romantically set up with flowers and candles, a chef is to prepare gourmet dishes and to make sure your special night is flawless. 

We can also set up a romantic dinner at Cloud Pool Bar by the pool. Please contact our staff or our customer service department to have more information.

Except for the morning hike, all tours are private to ensure comfort to our guests. You will have your own car and a local guide to take care of you during the trip.

We offer many activities that you can engage in. There are on-site activities like egg collecting, duck feeding, fishing, Thai dances, and outdoor cinema and outdoor activities like morning hiking, mountain trekking, Jeep tour, and Hmong craft village exploring. Please contact our customer service department for detailed information.